30 Day Returns Window
We hope you love everything you order from our site, but in case you need to return something, we will gladly accept unworn merchandise in it's original packaging within 30 days of delivery. If you need to exchange your purchase for another size or style, simply return your purchase for a refund and place a new order on our site.
$10 Label Fee
Refunds will be processed back to your original form of payment once received by our warehouse minus a $10 return label fee. Although it usually happens sooner, please allow 3-5 days for us to process your refund after your item is delivered to us. You will receive an email confirmation letting you know once your refund is complete.
In Store Returns
If you're close to one of our store locations, we encourage you to return your purchase there and save on the label fee. We can process your refund right away, and hopefully find you something else you love!
In the rare instance that you receive a faulty product, please contact our customer service department so we can make it right as quickly as possible.
Item and Packaging Condition
Please note that boxed footwear that is returned to us with labels or tape attached directly to the shoe box and not returned in a separate shipping box will incur a $20 re-boxing fee to be deducted from your refund. A $20 re-boxing fee will also be deducted if the original box or packaging is not included with your return. As we cannot guarantee the comfort of our products, please make sure you are happy with your purchase before wearing outside.