Please note that all returns must arrive at our processing center within 120 days of delivery and be in new and resalable condition with all original tags and packaging in order to be accepted. Boxed footwear that is returned to us with labels or tape attached directly to the shoe box and are not returned in a separate shipping box will be charged a $20 re-boxing fee. As we cannot guarantee the comfort of our products, please make sure you are happy with your purchase before you wear them outside.

Please note that only items purchased from are eligible for our free return service. Items purchased from Sole Provisions on any other platform will be charged a $15 shipping and processing fee for labels printed from the website.

Items purchased in our closeout section or within any other promotions indicated as "Final Sale" may not be returned or exchanged. Any merchandise received at our processing center that was purchased as a final sale will receive a merchandise credit in the form of a gift certificate and will be charged a $15 freight fee to cover our costs for shipping both ways.

Registered Customers

If you created an account when you made your purchase, simply click this link to log in and select the item you wish to return. A free return label will be immediately available to print.

login into my account

Customers That Checked Out As Guests

If you didn’t choose to set up an account when you purchased from us, please submit your order number and email address in the form below. We will email you further instructions on printing your free return label once your order is validated.