They're perfect, so soft and great Birkenstock quality. Suede is nice and soft too.

I ordered these as a Christmas present, and got nervous when my shipping information didn’t update over the course of a week. Debi in customer service was phenomenal! She replied in a very timely manner, tracked down the package, and provided me with several updates—really going above & beyond!! My package arrived, and the shoes are great!! Very happy with my purchase, and especially with Debi’s assistance in tracking my package!